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Warranty

Warranty

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Noritz America Corporation Limited Warranty

Please register your warranty online below or send your warranty cards to:
Noritz America Corp.
11160 Grace Avenue
Fountain Valley, CA 92708
Noritz America Corporation hereby warrants this gas water heater to be free from defects in materials and workmanship, under the following conditions: Warranty Period1 This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:

  1. 12 years replacement on the heat exchanger when the product is used in a single family dwelling.
  2. For Commercial products2, 5 years replacement on heat exchanger when the product is used for commercial capacity, if it is used in other than a single family dwelling, or if the product is supplied with pre-heated or circulated water.
  3. For Residential products2, 3 years replacement on heat exchanger when the product is used for commercial capacity, if it is used in other than a single family dwelling, or if the product is supplied with pre-heated or circulated water.
  4. For Residential model series, EZTR40, EZ98, EZ111, NR83, NR981, NRC1111, NRC98, NRC711, NR501, or NR662 years3 replacement on heat exchanger when the product is used in a single family dwelling in conjunction with a controlled4 recirculation system installed in accordance with the Installation Manual.
  5. Parts other than heat exchanger, 5 years replacement of defective parts.
  6. 1 year approved reasonable labor5.

1This warranty period covers product installed on or after September 1, 2010. Product installed prior to September 1, 2010 and products which are no longer in production as of September 1, 2010 will be covered under the terms of the Limited Warranty as supplied in the original factory packaging.
2Commercial products begin with the prefix “NC”. Residential products begin with the prefix “NR”.
312 years or 6500 operational (burn) hours as recorded by the water heater, whichever occurs first.
4An aquastat is the minimum pump control requirement in order to maintain the full recirculation warranty. Point of use or “on demand” recirculation system which are thermally controlled (i.e. aquastat) also classify as controlled systems.
5Labor will be paid to an authorized Noritz Service Representative on approved warranty repairs.

Click here for complete terms and conditions
Download Warranty Form
Boiler Products – ASME Certified (Models: NH150-DV, NH199-DV)
This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:

  1. 10 years on heat exchanger (Pro-rated after first 5 years)
    1-5 years, Free replacement
    5-7 years, Noritz will provide a replacement heat exchanger at 25% of cost
    7-8 years, Noritz will provide a replacement heat exchanger at 50% of cost
    9-10 years, Noritz will provide a replacement heat exchanger at 75% of cost
    2. Parts other than Heat Exchanger, 1 year Free replacement of defective parts

Click here for complete terms and conditions
Download Warranty Form

Warranty Terms Prior to Sept. 1, 2010

Tankless Hot Water Heaters (Series: NR66, NR71, NR98, NRC111, NR111, NCC199, NC250, NC380)
This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:

  1. 12 years1 replacement on heat exchanger when the product is used in a single family dwelling.
  2. For Residential products, 3 years replacement on heat exchanger when the product is used for commercial capacity, if it is used in other than a single family dwelling, or if the product is supplied with pre-heated or circulated water.
  3. Parts other than heat exchanger, 51 years replacement of defective parts.
  4. 1 year approved reasonable labor3.

1Effective for products installed after January 1, 2009. Product installed prior to January 1, 2009 will be covered under the terms of the Limited Warranty as supplied in the original factory packaging. Products no longer in production will also be covered under the terms of the Limited Warranty as supplied in the original factory packaging.
2Effective July 1, 2009, Commercial products include model series NCC199-SV, NCC199-DV, NC250-SV-ASME, NC250-DV-ASME, NC380-SV-ASME. Products installed prior to July 1, 2009 will be covered under the terms of the Limited Warranty as supplied in the original factory packaging.
3Labor will be paid to an authorized Noritz Service Representative on approved warranty repairs.

Click here for complete terms and conditions
Download Warranty Form
Please enter the Model Number, Gas Type, & Serial Number as they appear on your heater. For help locating these fields: click here
Boiler Products – ASME Certified (Models: NH150-DV, NH199-DV)
This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:

  1. 10 years on heat exchanger (Pro-rated after first 5 years)
    1-5 years, Free replacement
    5-7 years, Noritz will provide a replacement heat exchanger at 25% of cost
    7-8 years, Noritz will provide a replacement heat exchanger at 50% of cost
    9-10 years, Noritz will provide a replacement heat exchanger at 75% of cost
  2. Parts other than Heat Exchanger, 1 year Free replacement of defective parts

Click here for complete terms and conditions
Download Warranty Form

Warranty Terms Prior to Jan. 1, 2009

Tankless Domestic Hot Water Heaters (Models: 531, 631, 751, 841, 931)
This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:

  1. 10 years replacement on heat exchanger when the product is used in a single family dwelling. 12 years for the N-0751M-DVC model only.
  2. 3 years replacement on heat exchanger when the product is used for commercial capacity, if it is used in other than a single family dwelling, or if the product is supplied with pre-heated or circulated water.
  3. Parts other than heat exchanger, 3 years replacement of defective parts. 5 years for the N-0751M-DVC model only.

Click here for complete terms and conditions
Click here for complete terms and conditions for N-0751M-DVC only
Download Warranty Form
Commercial Tankless Products – ASME Certified (Models: 931-ASME, 1321-ASME)
This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the 5th anniversary of such date. Specific warranty periods are as follows:

  1. 5 years replacement of heat exchanger.
  2. Parts other than heat exchanger, 5 years replacement of defective parts.

Click here for complete terms and conditions
Download Warranty Form
Boiler Products – ASME Certified (Models: NH-1501, NH-2001)
This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:

  1. 10 years on heat exchanger (Pro-rated after first 5 years)
    1-5 years, Free replacement
    5-7 years, Noritz will provide a replacement heat exchanger at 25% of cost
    7-8 years, Noritz will provide a replacement heat exchanger at 50% of cost
    9-10 years, Noritz will provide a replacement heat exchanger at 75% of cost
  2. Parts other than Heat Exchanger, 1 year Free replacement of defective parts

Click here for complete terms and conditions
Download Warranty Form
Please enter the Model Number, Gas Type, & Serial Number as they appear on your heater. For help locating these fields: click here
Noritz America Corporation Limited Warranty
NORITZ AMERICA CORPORATION
11160 Grace Ave.
Fountain Valley, CA 92708
TOLL FREE : (866) 766-7489
Phone : (714) 433-2905
Fax : (714) 241-1196