Noritz America Corporation Privacy Policy
Last updated: [May 11, 2023]
This Privacy Policy applies to Noritz America Corporation (“Noritz,” “we,” “our,” “us”). This Privacy Policy explains how we collect, use, and share the personal information that we gather on the subdomains and websites on www.noritz.com (the “Sites”) or through your use of our products and services. By continuing to use our Sites, you agree to the terms of this Privacy Policy.
Please click the following links to learn more about our Privacy Policy:
- What Types of Personal Information Do We Collect?
- How Do We Use Personal Information?
- How Do We Share Personal Information?
- How Do We Respond to ‘Do Not Track’ Signals?
- Cookies
- Your Privacy Choices
- California Privacy Rights
- Nevada Privacy Rights
- Legal Bases for Processing (EEA Individuals)
- EEA Individuals’ Rights
- International Users
- Children’s Privacy
- Cookie Policy
- Change of Control
- Security and Data Retention?
- Policy Changes
- Contact Information
1. What Types of Personal Information Do We Collect?
Information You Give Us. You may give us information by making a purchase, signing up for an email newsletter, entering information through our online forms, software applications or surveys, or contacting us by phone, email or on our website for product information or customer service.
The categories of information include:
- Noritz product registration information, including model number, serial number, type of installation, date of installation and updates to your product;
- Personal information such as name, telephone number, email address and Noritz product registration information provided to us in relation to customer support or technical assistance;
- Personal information such as name, email address and password information provided to us in relation to our ProCard membership program, mobile software applications, and online website forms;
- Geolocation data provided to us in relation to finding an installer/distributor;
- Personal information such as name and email address provided to us in relation to contest registration and prize acceptance;
- Personal information such as name and email address provided to us in relation to subscribing to and receiving newsletters, alerts or other services from us;
- Commercial information such as name, billing address and payment card details (including card number, expiration date and security code), which is collected and stored by a third-party payment processor on our behalf;
- Social media information, such as social media handles, content and other data shared with us through third-party features that you use on our Site and other service (such as apps, tools, payment services, widgets and plug-ins offered by social media services like Facebook, Instagram, LinkedIn, Twitter and YouTube) or posted on social media pages (such as our social media page or other pages accessible to us); and
- Employment, professional, or education information, such as job title, job history, and schools attended when you apply for a position or work for us.
- Contact information, such as name, address, email, and telephone number
- Online identifiers, such as Internet Protocol (“IP”) address, cookies, username, and password
- Commercial Information, such as product registration information
- Professional, employment, or education information, such as copies of your resume or CV and any other information required to verify your qualifications, for recruitment purposes
- General location data, such as zip code for finding installers/distributors near you
- Financial information, such as credit card information, for payment processing
Information We Automatically Collect. Like many website operators, we collect information that your browser sends whenever you visit our Sites.
This includes Log Data, such as your computer’s IP address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics, and whether you reached our page via a social media or email campaign. This information may be collected via several technologies, including cookies, web beacons, clear GIFs, canvas fingerprinting and other means.
You can control cookies in your browser to enable or disable them. Learn more in our Cookie Policy.
Information We Collect From Third Parties. If you access our Sites through third parties (e.g., Facebook, Instagram, LinkedIn or Google), or if you share content from our Sites to a third party social media service, the third party service will send us certain information about you if the third party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third-party service.
2. How Do We Use Personal Information?
We use your personal information as follows:
- To provide you with the products and services on our Sites
- To market our products and/or services to you
- With respect to website cookies, to share with third-party marketing partners to provide tailored advertising on our Sites and other websites that you may visit
- To analyze Sites usage and improve the services offered
- For market research, project planning, troubleshooting problems
- To provide you with employment opportunities
- For detecting and protecting against error, fraud or other criminal activity
3. How Do We Share Personal Information?
Affiliates and Service Providers. We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. The service providers we use help us to:
- run, operate and maintain our Services through third party platform and software tools;
- run email and mobile messaging campaigns;
- perform marketing analytics;
- provide measurement services and target ads (you can opt out of these services at websites such as http://www.aboutads.info/choices and http://www.youronlinechoices.eu/);
- provide payment attribution; and,
- provide technical and customer support.
Some external service providers may also collect information directly from you (for example, a payment processor may request your billing and financial information) in accordance with their own privacy policy. These external service providers do not share your financial information, like credit card number, with us, but may share limited information with us related to your purchase, like your zip code.
Aggregated Data. We may also aggregate or otherwise strip information of all personally identifying characteristics and may share that aggregated, anonymized data with third parties or publish it. This data does not personally identify you and helps us to measure the success of the Services and its features and to improve your experience. We reserve the right to make use of any such aggregated data as we see fit.
Third Party Marketing and Advertising Organizations. With respect to website cookies, we share your information with third party marketing and advertising partners to market our services on our Sites and other websites that you may visit. Learn more in our Cookie Policy.
Third Party Links and Websites. Our Sites may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.
Disclosures Required by Law. We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information in order to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or to protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.
4. How Do We Respond to ‘Do Not Track’ Signals?
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.
5. Cookies
To make our Sites and services work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, shopping cart, or other preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another. To learn more, please see our Cookie Policy.
Google Analytics. We use Google Analytics. We use the information we get from Google Analytics only to improve the Sites. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.
You may wish to restrict the use of cookies. Please be aware that some of the features of our website may not function correctly if you disable cookies.
Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful:
- Cookie settings in Chrome
- Cookie settings in Firefox
- Cookie settings in Microsoft Edge
- Cookie settings in Safari web and iOS
Personalized Advertising. We may also use targeted advertising cookies, such as Google Ads, to deliver tailored advertising on our Sites and other websites that you may visit. You can learn more about how to control advertising cookies by visiting the Network Advertising Initiative’s Consumer Opt-Out link, the DAA’s Consumer Opt-Out link for browsers, or the DAA’s opt-out link for mobile devices. Please note that electing to opt-out will not stop advertising from appearing in your browser or applications and may make the ads you see less relevant to your interests.
6. Your Privacy Choices
You may have certain rights relating to your personal information, subject to local data protection laws. Please contact us using the contact details provided in the “Contact Information” section below if you would like to exercise your privacy rights.
Marketing Opt Out: We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send, or you can contact us using the contact details provided in the “Contact Information” section below. You will still continue to receive service-related messages concerning products and services you have purchased (unless we have indicated otherwise).
Additional Disclosures for Certain U.S. State Residents
We have listed the privacy rights for certain U.S. state jurisdictions below, but we understand you may have additional rights in your jurisdiction. You may contact us directly at any time about exercising your data protection rights. We will consider your request in accordance with applicable laws.
Certain state laws require that we detail the categories of personal information that we disclose for certain “business purposes,” such as to service providers that assist us with securing our services or marketing our products.
We disclose the following categories of personal information for our business purposes:
- Identifiers;
- Personal information under California Civil Code section 1798.80;
- Commercial information;
- Internet activity information;
- Professional or employment-related information; and,
- Inferences drawn from any of the above information categories.
Sensitive Categories of Personal Data:
- Account log-in data; and,
- Credit card information, for payment processing.
Several jurisdictions grant state residents certain rights, including the right to access specific types of personal information, the right to learn how we process personal information, the right to correct any inaccurate personal information we maintain about you, the right to know whether and how we disclose or sell personal information, the right to opt out of any sale of personal information, the right to limit our use of your sensitive personal information, the right to request deletion of personal information in certain circumstances, and the right not to be denied goods or services for exercising these rights.
Do Not Sell My Personal Information. Residents of certain U.S. states have the right to opt out of the sale of the consumer’s personal information. To make such a request, please call us at the following toll-free number 1-866-766-7489 or visit www.noritz.com/privacy.
Third Party Marketing. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us using the contact details provided in the “Contact Information” section below.
6. California Privacy Rights
If you are a California consumer, you have the following rights:
- The right to know what personal information is being collected about you.
- The right to know whether your personal information is sold or disclosed and to whom.
- The right to say no to the sale of personal information.
- The right to access your personal information.
- The right, in certain circumstances, to delete the information you have provided to us.
- The right to equal service and price, even if you exercise your privacy rights, unless the difference in service and/or price is reasonably related to the value provided to the you by your personal information.
Request for Information. California consumers have the right to request, up to twice in a 12-month period, that a business that collects personal information about the consumer disclose to the consumer the information listed below for the preceding 12 months. We have the right to request verification of your identity for all requests for information.
- The categories of personal information it has collected about that consumer.
- The categories of sources from which the personal information is collected.
- The business or commercial purpose for collecting or selling personal information.
- The categories of third parties with whom the business shares personal information.
- The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
- The categories of personal information that the business disclosed about the consumer for a business purpose.
- The specific pieces of personal information it has collected about that consumer.
To make such a request, please call us at the following toll-free number 1-866-766-7489 or visit
Do Not Sell My Personal Information. California consumers have the right to opt out of the sale of the consumer’s personal information. To make such a request, please call us at the following toll-free number 1-866-766-7489 or visit www.noritz.com/privacy.
Third Party Marketing. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us at
7. Nevada Privacy Rights
Do Not Sell My Personal Information. Nevada consumers have the right to opt out of the sale of the consumer’s personal information. We do not sell Nevada consumer’s personal information to third parties.
8. Legal Bases for Processing (EEA Individuals)
If you are from the European Economic Area or United Kingdom, our legal bases for collecting and using your Personal Information is as follows:
- The performance of your contract or to enter into the contract and to take action on your requests. For example, the processing of your orders for products or services offered by us.
- Our legitimate business interests. For example, fraud prevention, maintaining the security of our network and services, direct marketing to you, and improvement of our services.
- Compliance with a mandatory legal obligation. For example, accounting and tax requirements, which are subject to mandatory retention periods. We may also collect your Personal Information to record your requests to exercise your rights and to verify your identity for such requests.
- Consent you provide where we do not rely on another legal basis. Consent may be withdrawn at any time.
- In some limited cases, we may also have a legal obligation to collect Personal Information from you, in response to lawful requests by public authorities, including to meet law enforcement requirements, as described above in “How Do We Share Personal Information?”
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided in the “Contact Information” section below.
9. EEA or UK Individuals’ Rights
If you are from the European Economic Area or United Kingdom, you have the right, under certain circumstances, to:
- Access your Personal Information;
- Correct inaccurate Personal Information;
- Request erasure of your Personal Information without undue delay;
- Request the restricted processing of your Personal Information;
- Request portability of the Personal Information that you have given us; and
- To object to the processing of your Personal Information.
If you are from the European Economic Area, you also have the right to lodge a complaint with a supervisory authority, under certain circumstances.
You may contact us using the contact details provided in the “Contact Information” section below for more information or to exercise your rights.
10. International Users
Any data that you provide to us may be accessed, shared or processed by our offices, located in the United States, and service providers located in the United States, if such data transfer is necessary for the specific purpose for which you submitted your data (such as the provision of goods or services under a written contract).
This may entail a transfer of your personal information across international borders. The data protections standards may differ and be lower than the standards enforced in your jurisdiction.
We maintain appropriate safeguards as required by applicable law for any personal information transferred internationally.
11. Children’s Privacy
The Sites are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us using the contact details provided in the “Contact Information” section below. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
12. Cookie Policy
To make our websites and services work properly, and to provide tailored advertising, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, shopping cart, or other preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. For more information, see our Cookie Policy.
13. Change of Control
Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change in control. If we sell, merge or transfer any part of the business, part of the sale may include your personal information.
14. Security and Data Retention
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. For example, when possible, we use encryption to transfer and store data. We further limit access to this data using access controls and confidentiality commitments.
However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personal information obtained through the Sites, we cannot ensure or warrant the security of any information you transmit to us.
We retain information from or about you for so long as necessary to fulfill the purposes outlined in this Privacy Policy. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
15. Policy Changes
We may change our Privacy Policy at any time. We encourage you to periodically review this Privacy Policy to ensure you are familiar with the most current version.
16. Contact Information
If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact:
Email address: privacy@noritz.com
11160 Grace Avenue
Fountain Valley, CA 92708