FAQ

A1:Natural Gas and Propane. Due to Canada’s colder winter climate, Noritz uses gas and propane because they are very efficient heating colder water compared to electric tankless water heaters.

A3:

• Belkin F6C100
• Powerware 5115 (500VA or above)
• Tripp Lite SU1000XL
• Cyberpower PR1500
• APC Smart UPS (750VA or above)
• MGE Pulsar EX700RT

A5:

• Dowfrost HD by Dow®
• Cryo-tek AG by Hercules®

A7: Noritz water heaters only heat up water that is demanded – on demand hot water. When hot water is required, by a device or person, the Noritz tankless water heater instantly senses water flow. This triggers the Noritz boiler to instantly heat the water. The Noritz heat exchanger heats the water continuously while there is a need for hot water. Once hot water is not needed, the Noritz tankless water heater will turn off and conserve the gas that it is running on. Similarly, the Noritz tankless hot water heaters will continually heat the water, indefinitely if there is no drop in demand, thus having an never ending supply of hot water, an advantage over tank storage water heaters.

A9: According to The California Energy Commission, they estimate that a hot water heater uses approximately 25% of a house’s energy consumption. By using a Noritz tankless water heater, the average monthly energy consumption will usually generally be less, by up to 1/2 less energy, than using a storage tank hot water heater. Remember, Noritz Tankless Hot Water Heaters only use energy on demand.

A11: Tankless water heaters in general last longer than Storage tank gas water heaters. Noritz tankless hot water heaters are made with the highest quality parts are tested thoroughly for high quality. Also, Noritz tankless hot water heaters also have replaceable parts, to increase the life of the best tankless hot water heater.

A13: Depending on your model, the minimum gas line size that is required is ¾”. Tankless heaters usually require a bigger gas line because it requires higher BTUs. It requires more, because unlike the tank water heater, gas is only required in short bursts when it is needed. Talk to your installer to see what size gas line you may need.

A15: Noritz’s tankless hot water heaters require 120V AC, which is the standard for Canadian homes. The Noritz system uses minimal electricity to regulate the smart PC board and ignite the burner, since there is no pilot light.

A17: No. Noritz only makes Natural Gas and Propane tankless water heaters. This is because electric tankless water heaters usually are only for the point of use. The electric tankless heaters are not intended for the whole house and does not qualify for the energy star program because they are inefficient. It has been reported that some gas companies will offer a gas line for free if it is in their territory.
We do not offer any electric tankless heater models for homeowners that only have electricity. We only offer natural gas and propane models. Our tankless water heaters are designed for the whole-house, meaning our units can provide enough hot water for an entire home. There are electric tankless water heaters available on the market, but typically a single unit’s output is usually not enough for an entire home and do not qualify for the Energy Star program. Other disadvantages include the large amount of energy consumption that is required to heat the water and it usually takes longer to reach the hot water temperature level at start-up. In areas where there is no gas available, some gas companies do offer gas lines to be installed to your home. We have heard of gas companies in certain areas to offer free gas line installation to homeowners in their service regions.

A19: Our tankless heaters are designed for an entire home. Our smallest unit can provide up to 6.6 gallons per minute and our largest unit can provide up to 13.2 gallons per minute. Some heaters have the Quick-Connect feature which allows identical heaters to be linked to double its output. So how do you figure out how many gallons of hot water you need for your home? Here are some helpful tips:
1. How much hot water do you use at the same time? A standard shower head, dishwasher, washing machine is about 2.5 gallons per minute each. If you typically use all three of these at the same time, that would require 7.5 gallons per minute or the NR98 series. Bath tubs are usually 6-8 gallons per minute, and rain head showers and body sprays definitely requires more hot water than a standard shower head. So if you demand more hot water you will need a larger sized unit or another identical unit with the Quick-Connect feature.
2. Remember to pick the right size unit for realistic situations rather than for your current situation. For example if you have 3 showers in your home, but you only use one shower, you might think the smallest unit is plenty for your situation. The problem is if you have visiting guests over or if ever sell your home, the hot water demand may be different and the heater may be undersized, possibly causing difficulty in selling your home.
3. Here’s the most important tip to understand. Tankless water heater’s gallons per minute output depend on your tap water’s temperature. Simply put, the colder the water the less output you will get from the heater. This is because the colder tap water temperature requires the heater to heat the water more than if it was heating water that is warmer. So we recommend choosing your heater based on your winter season’s tap water temperature. This way you are covering the worst case scenario for your area (consult with your plumber or contractor for final application sizing). Please click here to view the sizing chart and click here for the flow rates.

A21: Our units are not sold through retailers. They are only available at professional wholesale distributors. Tankless water heaters require gas line upgrades, stainless steel vent runs as well as local code requirements. Therefore our heaters should only be installed by a licensed professional. Warranty will be void if our units are not installed by a licensed installer.

A23: There are many factors involved in calucating the final cost. These can include installation site, venting requirements, gas line upgrades and accessories. Federal and local reabtes are also available in most areas. To get an estimate from a Noritz PROCard member: Click Here

A25: Noritz tankless water heater comes standard with a remote digital temperature controller, which allows you to adjust the water temperature. The controller is optional only on the NR-50, NR-66 & NR-71 models. For other models, the control panel can be wired and installed in a remote location; up to 300 feet away from the unit. The water temperature is displayed on the easy-to-use control panel, and can be adjusted using the up and down buttons.
New safety lock-out feature requires the user to follow these steps to go above 120°F:
1. To go above 120°F you must first turn off the power on the remote.
2. Press and hold the flow meter alarm set button until a sound is heard (2 sec.).
3. Change the temperature using the setting buttons to go up to 140°F (WARNING: temperatures above 125°F are scalding!).
4. Set the power button back to on.
Note: If you want to go above 140°F, please contact your installer.